Providing Heating and Plumbing Service for GTA homes and businesses since 1981.

We are committed to providing our customers with 100% satisfaction.

How Does Hoerner Separate Itself from the Competition?

• We have been in business for over 25 years.
• Our largest volumes of customers are repeat clientele - we have a very large following – approximately 75% repeat business.
• We have five pledges - in the five pledges we give the client a lot of assurance that the job will be done properly.
• Our service technicians are trained and they're very polite.
• Our service technicians are wearing uniforms, and shoe covers.
• It's like a boutique, style high-end company. Also we have staff in the office. We are very service oriented and well trained with a lot of staff in the office from 730a to 5. We have a live person answering the phones 24 hours a day 7days a week.
• We have a large repertoire of referral clients we can use for references. We have many very happy customers.

Service Warranty Policy

The Manufacturers have their own warranty on their equipment & fixtures.
Hoerner Plumbing warrantees replacements, the length of warranty varies depending on the type of replacement.

Plumbing in Toronto- What Separates Hoerner from the Competition?

We have amazing staff and employees. They are very easy to deal with. They're very customer service oriented. We pick our staff ourselves and we train them here and send them off to training so they can answer any questions clients have. They tend to get questions answered quite quickly. What separates us from others is our customer service.

Our Pricing
Hoerner offers membership to the Diamond Club. There are benefits to being a club member. The Diamond Club helps reduce costs.
It is flat rate pricing, and you know how much the job is before we begin. Our prices reflect what it costs to do business, so we are around to do business with our customers in the future. It is flat rate pricing, and you know how much the job is before we begin.
 
How Quickly We Turn Around Calls

At Hoerner plumbing our staff are trained to ensure all the clients are satisfied.  
All emergency calls are treated with the utmost priority.

Customer Questions to ask to qualify Toronto Plumbing & Heating contractor

Customers should find out how long a contractor has been in business. They should find out if the company has a valid metro license, and if they have valid liability insurance and Worker's Compensation.

Great customer service begins with the voice you get when you call in to schedule you’re the job.
If the person is helpful, focused and friendly it usually is an indication that you are calling the right company.

Additionally you have to make sure that the company has longevity. A good question is: “how long you business?  Always try to get 2 references. If you’re expecting a big job to be done, it’s wise to check for references with any job where you're going to be spending a significant amount of money.

Commercial clients are the most recognizable references and therefore the best references to get. In addition you are able to track the loyalty of a commercial client, which gives a sense of the whether the quality of work is constant and whether the commercial client has been satisfied over a long period of time.  At Hoerner, we can supply you references on request since we have several commercial clients that use our services. Once we have the business customer - we are able to sustain the business.

What National Association Groups does Hoerner Belong?

• The Canadian Federation of Business (for the business part of it )
• Plumbers Success International (act as our consultants)

Who are some of Hoerner’s Past Customers.

• Allen's restaurant.

• Albany clinic-

• The Royal curling club.

• The Big Carrot

What kind of emergencies do customers call plumbers and Plumbing & Heating contractors for?

• main drain blockage in the basement
• toilet blockages
• sink blockages
• no hot water
• frozen pipes in the winter
  • In Toronto some homes don't have great insulation. On very cold windy days the pipes will freeze, and then burst.
• not enough water pressure
• root blockages like main drain blockages
  •  if you have a main drain blockage -typically that means the winter roots have grown into your pipes.
• leakage from a ceiling
  • it can be very unsafe as it can get into your electrical.

Typically, what kind of customers call for water heater services?

We are starting to see a lot of clients with water heater replacement requests, and our guys do know how to install them.  We do have technicians trained to install tankless water heaters.

Tankless water heaters are more efficient, and they are more environmentally friendly. They are more efficient in how they generate hot water in general.  Hoerner can replace rental hot water heaters if you choose.