Staff Picture 2015

 

Andrew Hoerner - Owner & Operations Manager

Torchard PlumbingAndrew was born in Toronto and grew up in North Riverdale. Since Andrew grew up in East York he has solid roots here and a good understanding of the needs of Toronto area plumbing and heating customers. He inherited a 3rd generation business – now Hoerner Heating & Plumbing which was formerly his fathers’ business (Bert Hoerner), and before that Andrew’s father’s best friends business called Tolchard Plumbing. The business has a tremendous family history with roots dating back to the 1950s when Jack Tolchard ran Tolchard Plumbing. Having plumbing in his genes Andrew started in the plumbing business at a very young age. Andrew has outstanding credentials including his Master Plumber and Gas 2. He aspires to grow the business with hopes of making Hoerner Heating & Plumbing a household name. His passion is the business and he eats sleeps and talks business. Andrew adores sports especially soccer, biking, water skiing triathlons etc.. He and his family (15 year old triplets) are passionate about sports. He really enjoys fishing with his kids and spending good quality time outdoors.

Tracey Hoerner - Owner and Manager

Hoerner FamilyTracey is a co-owner (with the Professor) of Hoerner Heating & Plumbing. The favourite part her job is speaking with all of her amazing clients and working with amazing people. She also really enjoys the creative end of the job being Marketing.

She formally worked as a travel consultant so she enjoys going on an airplane every so often to a plumbing conference just so she can travel. She loves the job of having 15 year old triplets which she hopes may be future Hoerner employees. As seen to the right, the whole family are FIFA fans….and soccer crazy. That is the professor on the left.

Though she has limited time since she is a mom and c-owner, Tracey’s hobbies consist of walking the dog and car pooling the kids to all their sports. She loves all sports including biking, swimming, hiking and playing soccer with her kids. For de-stressing she does Yoga.


Often Tracey goes to her hometown of Saskatoon to visit family. Her family has made 2 trips to Europe. In the summer the Hoerner`s love cottaging near Perth.

Now on the point of her dog Hunter who sometimes is working in the office. Some clients may have met him or for that matter tripped over him. Once Hunter is asleep he is not very accommodating to move for any passer bye. He is of the Portuguese water dog breed however he does not like water- go figure. Hunter is not known for obedience. Hunter is very clever especially when motivated by food. Hunter is very mischievous. Hunter loves food and is very sneaky and smart about stealing food. He knows when someone is innocent and unaware and he can easily snatch food from you.

New! Our new family member  - It's a Girl! Named Panda Bear Hoerner...

Tracey's triplets are 17 and heading to university soon!

Package to Pick Up

John Kelly  - Technician

John joined Hoerner after working in Fort McMurray for 3 years. John is a journeyman plumber with residential, commercial and industrial experience with plumbing and gas fitting.  A family man who loves spending time with his kids. 

Robyn

Robyn Stephenson  - Customer Rep

Robyn works part-time at Hoerner as a Customer Representative. She loves working with people and the amazing staff at Hoerner Heating & Plumbing. Robyn attended Humber College and Western University, and received a degree in Hotel and Restaurant Management and a HBA in Psychology. She has worked at a school as a part-time secretary for 7 years before joining Hoerner. Robyn and her husband, Greg are proud parents of two boys who both attend Western University. They all enjoy spending time boating, skiing and playing tennis. 

Emma Hoerner - Customer Representative

Emma works in the office part time and currently studying at McMaster.   Emma loves playing soccer at university, spending time with her family and going for walks with her dogs.  

Kim Newbigging

Kim Newbigging - Development and Marketing

Kim has worked part time at Hoerner for 4 years, as a marketing analyst and customer representative. She loves working with people and the amazing staff at Hoerner Heating & Plumbing. Kim attended Ryerson University and received a degree in Applied Geography and a Marketing Certificate. She gained her knowledge and love of marketing working at an advertising agency for 12 years. Kim helps Tracey with many odd jobs as well as helping to grow their heating and plumbing company.

Kim met Tracey and Andrew Hoerner, through the Triplet Association. She also has 15 year old triplets, 2 boys and a girl, which keeps her very busy.  Kim married her high school sweetheart and loves to travel with her parents and family to Florida.  She also has a small dog, Minnie who is related to Panda.  

Kim's triplets are now 16!

Angel Imbeault - Asst Manager

Angel is an Office Manager at Hoerner Heating & Plumbing. She is also a certified wedding and event planner and runs a small home based business in her spare time. She has over 20 years of customer service, accounting and office experience and has been with Hoerner since October 1st, 2008. In her words ``I love working for such an honest company. The staff here is amazing and we are really like a family.`` Angel loves working in a challenging, fast paced environment and getting to speak to so many customers. She loves helping people and resolving their issues, and speaking to some of her long term clients with whom she has developed a rapport with over the years.

She was born and spent her first years in Halifax, NS, then was raised in Ottawa and now she calls Toronto home. She has lived in Toronto since 2008 with her husband, 5 children, a Border Collie and a Tabby Cat. Angel was a vocal music major in school, and although she put music aside to have a family, she can always be persuaded to join a good Karaoke night.

Derek Mills - Technician

Derek graduated from Mechanical Techniques Plumbing course at Sir Sandford Fleming.  He likes to spend time with friends and family at the the cottage

Clair Guastavino

Claire Guastavino - Technician

Claire is our first female apprentice here at Hoerner. After graduating high school with honours, she went to the University of Toronto and pursued a double major in Diaspora and Trans-nationalism and Equity Studies. There, Claire broadened her scope of the world through her diverse classes, but realized she wanted a more hands on career. A Women-in-the-Trades pre-apprenticeship course was the gateway to discovering her passion for plumbing. After finishing the program, Claire went on to get her Gas Technician III license at George Brown College. When she is not dreaming about plumbing, Claire enjoys watching stand up comedy and throwing axes in an axe-throwing league.

Dave Richardson

Dave Richardson - Technician

Dave started his plumbing career at 18 in Georgina (Sutton). Dave has gone to George Brown Casa Loma for his training and loves learning new things. Dave loves to travel and has lived in England for 2 years. While living there he travelled extensively through Europe and met his now wife. Dave also loves playing hockey and downhill biking.

Max Abbott - Technician

Graduated from Central Technical School.  Attended George brown College for Gas 3. Likes dogs and baseball. 

Andrew Morch - Technician

Graduated from Riverdale collegiate Institute. Currently working on his Gas 3 License. Likes to walk dogs on the weekend.

Martin Bradley - Technician

Martin comes to Hoerner from Ireland, where he worked at Bean Plumbing for 7 years.  Martin loves playing soccer in his spare time. 

Rafiq Kassam - Technician

Studied at Pat Institute for Plumbing and Gas 3. Loves to play pool, poker and watch sports. 

 

Service You Can Trust

Here at Hoerner, we understand how busy life can be, whether you are a landlord or a tenant. You don't have all day to wait for technicians to arrive - you have places to be and people to see. When you hire Hoerner, you can rely on expert, trustworthy technicians.

We offer exceptional communication from the moment you first call. We take the time to understand your specific requirements as far as timing and turnaround is concerned. In fact, we will provide you with an exact 2 hour arrival window to help you better plan your day.

We also understand that your family and your possessions are important to you and that it can be difficult to let strangers into your home. That's why we go to great lengths to ensure that we employ only the most trustworthy individuals with impeccable track records. Whenever we advertise a position, we carefully vet each individual with your safety and best interest in mind.

Each technician is expertly trained to deliver the highest level of service and that is why we can offer a 100% satisfaction guarantee.

You can rely on our technicians to deliver quality services, repairs and installations, whether you are at home or not. They clean up so well after themselves that the only sign that they were there, would be that your heating or plumbing services will be as good as new.

Here at Hoerner, we constantly strive to build strong relationships of trust with our valued clients through our 6 Pledges:

  1. Operator on duty 24/7: At Hoerner Plumbing, there is an operator on Duty 24/7, so you will always speak with a person.
  2. Do You Have A Busy Life?: At Hoerner Plumbing, we will provide you with an exact 2 hour arrival window.
  3. Up Front Pricing: At Hoerner Plumbing, the technician quotes the price at your home before he begins the work.
  4. Fixed Right The First Time: At Hoerner Plumbing, our trucks are well stocked, often we can do it all with just one service call.
  5. Clean up: When Hoerner Plumbing visits your home, we clean up so well, it is like we were never there.
  6. The Yes Guarantee: Yes! Andrew Hoerner Pledges 100% Satisfaction Guarantee, or we will redo the repair for no added fee.

Call Hoerner Heating & Plumbing today for a one-of-a-kind experience.


 

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Testimonial Julia from TorontoHi Tracey. I thought you might like this very good photo of the faucet your guys installed in my kitchen.

Julia from Toronto

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Testimonial Julia from TorontoHi Tracey. I thought you might like this very good photo of the faucet your guys installed in my kitchen.

Julia from Toronto

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