Staff Picture

Staff Picture

 

Andrew Hoerner - Owner & Operations Manager

Torchard PlumbingAndrew Hoerner has lived in East York all his life. At a young age Andrew commenced working at his father's company. Andrew showed the pride and dedication with his work that has defined his career as a Master Plumber and Gas 2 Technician. Eventually inheriting the Hoerner business, Andrew strives to expand his client base as well as the Hoerner reputation aspiring for always excellent work. Outside of work Andrew's two great passions are spending time with his Teenage Triplets and cycling with the Riverdale riders biking club 5 times a week.

Tracey Hoerner - Owner and Manager

Hoerner FamilyTracey is a co-owner (with the Professor) of Hoerner Heating & Plumbing. The favourite part her job is speaking with all of her amazing clients and working with amazing people. She also really enjoys the creative end of the job being Marketing.

She formally worked as a travel consultant so she enjoys going on an airplane every so often to a plumbing conference just so she can travel. She loves the job of having 15 year old triplets which she hopes may be future Hoerner employees. As seen to the right, the whole family are FIFA fans….and soccer crazy. That is the professor on the left.

Though she has limited time since she is a mom and c-owner, Tracey’s hobbies consist of walking the dog and car pooling the kids to all their sports. She loves all sports including biking, swimming, hiking and playing soccer with her kids. For de-stressing she does Yoga.


Often Tracey goes to her hometown of Saskatoon to visit family. Her family has made 2 trips to Europe. In the summer the Hoerner`s love cottaging near Perth.

Now on the point of her dog Hunter who sometimes is working in the office. Some clients may have met him or for that matter tripped over him. Once Hunter is asleep he is not very accommodating to move for any passer bye. He is of the Portuguese water dog breed however he does not like water- go figure. Hunter is not known for obedience. Hunter is very clever especially when motivated by food. Hunter is very mischievous. Hunter loves food and is very sneaky and smart about stealing food. He knows when someone is innocent and unaware and he can easily snatch food from you.

New! Our new family member  - It's a Girl! Named Panda Bear Hoerner...

Tracey's triplets are 17 and heading to university soon!

Package to Pick Up
Robyn

Robyn Stephenson  - Customer Rep

Robyn works part-time at Hoerner as a Customer Representative. She loves working with people and the amazing staff at Hoerner Heating & Plumbing. Robyn attended Humber College and Western University, and received a degree in Hotel and Restaurant Management and a HBA in Psychology. She has worked at a school as a part-time secretary for 7 years before joining Hoerner. Robyn and her husband, Greg are proud parents of two boys who both attend Western University. They all enjoy spending time boating, skiing and playing tennis. 

Emma Hoerner - Customer Representative

Emma works in the office part time and currently studying at McMaster.   Emma loves playing soccer at university, spending time with her family and going for walks with her dogs.  

Kim Newbigging

Kim Newbigging - Development and Marketing

Kim has worked part time at Hoerner for 4 years, as a marketing analyst and customer representative. She loves working with people and the amazing staff at Hoerner Heating & Plumbing. Kim attended Ryerson University and received a degree in Applied Geography and a Marketing Certificate. She gained her knowledge and love of marketing working at an advertising agency for 12 years. Kim helps Tracey with many odd jobs as well as helping to grow their heating and plumbing company.

Kim met Tracey and Andrew Hoerner, through the Triplet Association. She also has 15 year old triplets, 2 boys and a girl, which keeps her very busy.  Kim married her high school sweetheart and loves to travel with her parents and family to Florida.  She also has a small dog, Minnie who is related to Panda.  

Kim's triplets are now 16!

Angel Imbeault - Asst Manager

Angel is an Office Manager at Hoerner Heating & Plumbing. She is also a certified wedding and event planner and runs a small home based business in her spare time. She has over 20 years of customer service, accounting and office experience and has been with Hoerner since October 1st, 2008. In her words ``I love working for such an honest company. The staff here is amazing and we are really like a family.`` Angel loves working in a challenging, fast paced environment and getting to speak to so many customers. She loves helping people and resolving their issues, and speaking to some of her long term clients with whom she has developed a rapport with over the years.

She was born and spent her first years in Halifax, NS, then was raised in Ottawa and now she calls Toronto home. She has lived in Toronto since 2008 with her husband, 5 children, a Border Collie and a Tabby Cat. Angel was a vocal music major in school, and although she put music aside to have a family, she can always be persuaded to join a good Karaoke night.

Derek Mills - Technician

Derek graduated from Mechanical Techniques Plumbing course at Sir Sandford Fleming. Derek really enjoys the outdoors and loves to spend time with friends and family at the cottage. He is such a hard worker. He is extremely reliable and an amazing communicator. He is a wonderful co-worker. He really enjoys working in the trades and loves his craft. He is patient and extremely customer service oriented. Derek is an amazing asset to the Hoerner Team.

Clair Guastavino

Claire Guastavino - Technician

Claire is our first female Technician here at Hoerner. Graduating high school with honours. Claire went to the University of Toronto and pursued a double major in Diaspora and Trans-nationalism and Equity Studies. Claire is a critical thinker and has been a huge asset to Hoerner Team with her amazing ability to problem solve and troubleshoot the multitude of client emergency calls which are triaged out daily.

 

Martin Bradley - Technician

Martin always comes to work happy and in great spirits. He is a very quick and eager hard worker and loves his craft. Martin is a great asset to the Hoerner team. 

Zahir

Zahir Harris - Technician

Zahir is an extremely well rounded technician. He is very personable. He is thorough and patient and extremely customer service oriented. He loves his craft. Hoerner is so thrilled to have him as a member our team. 

Jarrid Abdul

Jarrid Abdul

Jarrid is a wonderful co-worker and loves his craft. He is patient and extremely customer service oriented. He is a great asset to the Hoerner. 

Stephen Oconnor

Stephen Oconnor

Stephen has 12 years experience in plumbing and hydronic heating. He is very great with customers and very patient. He has an amazing command of his craft.

Stephen is a great asset to the Hoerner team.

 

Service You Can Trust

Here at Hoerner, we understand how busy life can be, whether you are a landlord or a tenant. You don't have all day to wait for technicians to arrive - you have places to be and people to see. When you hire Hoerner, you can rely on expert, trustworthy technicians.

We offer exceptional communication from the moment you first call. We take the time to understand your specific requirements as far as timing and turnaround is concerned. In fact, we will provide you with an exact 2 hour arrival window to help you better plan your day.

We also understand that your family and your possessions are important to you and that it can be difficult to let strangers into your home. That's why we go to great lengths to ensure that we employ only the most trustworthy individuals with impeccable track records. Whenever we advertise a position, we carefully vet each individual with your safety and best interest in mind.

Each technician is expertly trained to deliver the highest level of service and that is why we can offer a 100% satisfaction guarantee.

You can rely on our technicians to deliver quality services, repairs and installations, whether you are at home or not. They clean up so well after themselves that the only sign that they were there, would be that your heating or plumbing services will be as good as new.

Here at Hoerner, we constantly strive to build strong relationships of trust with our valued clients through our 6 Pledges:

  1. Operator on duty 24/7: At Hoerner Plumbing, there is an operator on Duty 24/7, so you will always speak with a person.
  2. Do You Have A Busy Life?: At Hoerner Plumbing, we will provide you with an exact 2 hour arrival window.
  3. Up Front Pricing: At Hoerner Plumbing, the technician quotes the price at your home before he begins the work.
  4. Fixed Right The First Time: At Hoerner Plumbing, our trucks are well stocked, often we can do it all with just one service call.
  5. Clean up: When Hoerner Plumbing visits your home, we clean up so well, it is like we were never there.
  6. The Yes Guarantee: Yes! Andrew Hoerner Pledges 100% Satisfaction Guarantee, or we will redo the repair for no added fee.

Call Hoerner Heating & Plumbing today for a one-of-a-kind experience.


 

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Testimonial Julia from TorontoHi Tracey. I thought you might like this very good photo of the faucet your guys installed in my kitchen.

Julia from Toronto

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Testimonial Julia from TorontoHi Tracey. I thought you might like this very good photo of the faucet your guys installed in my kitchen.

Julia from Toronto

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