About Hoerner Heating & Plumbing

Providing Heating and Plumbing Service for Toronto homes and businesses since 1981.

Service You Can Trust

Here at Hoerner, we understand how busy life can be, whether you are a landlord or a tenant. You don't have all day to wait for technicians to arrive - you have places to be and people to see. When you hire Hoerner, you can rely on expert, trustworthy technicians.

We offer exceptional communication from the moment you first call. We take the time to understand your specific requirements as far as timing and turnaround is concerned.

We also understand that your family and your possessions are important to you and that it can be difficult to let strangers into your home. That's why we go to great lengths to ensure that we employ only the most trustworthy individuals with impeccable track records. Whenever we advertise a position, we carefully vet each individual with your safety and best interest in mind.

Each technician is expertly trained to deliver the highest level of service and that is why we can offer a 100% satisfaction guarantee.

You can rely on our technicians to deliver quality services, repairs and installations, whether you are at home or not. They clean up so well after themselves that the only sign that they were there, would be that your heating or plumbing services will be as good as new.


  • We have been in business for over 40 years.
  • Our largest volumes of customers are repeat clientele - we have a very large following – approximately 75% repeat business.
  • We have five pledges - in the five pledges we give the client a lot of assurance that the job will be done properly.
  • Our service technicians are well trained and they're very polite.
  • Our service technicians are wearing uniforms, and shoe covers.
  • It's like a boutique style, high-end company. We have staff in the office from 7:30 am to 5:00 pm, Monday to Friday. Our off staff as well as are technicians are very service oriented and customer focused. We have a live person answering the phones 24 hours a day 7days a week.
  • We have a large repertoire of referral clients we can use for references. We have many, very happy customers.
toronto plumbers
toronto plumbers open
Hoerner Old Days
Office in the Old Days

The 5 Hoerner Heating & Plumbing Pledges

Here at Hoerner, we constantly strive to build strong relationships of trust with our valued clients through our Pledges:

1

Operator on duty 24/7

At Hoerner Plumbing, there is an operator on Duty 24/7, so you will always speak with a person.
2

Up Front Pricing

At Hoerner Plumbing, the technician quotes the price at your home before he begins the work.
3

Fixed Right The First Time

At Hoerner Plumbing, our trucks are well stocked, often we can do it all with just one service call.
13

Clean up

When Hoerner Plumbing visits your home, we clean up so well, it is like we were never there.
5

The Yes Guarantee

Yes! Hoerner Pledges 100% Satisfaction Guarantee, or we will redo the repair for no added fee.

The Hoerner Team

We have amazing staff and employees. They are very easy to deal with. They're very customer service oriented. We pick our staff ourselves and we train them here and send them off to training as well, so they can answer any questions clients have. They tend to get questions answered quite quickly. What separates us from others is our customer service.
Service You Can Trust
Recommend keeping bios short & sweet.
Andrew Hoerner
Andrew HoernerOwner & Operations Manager
Andrew HoernerOwner & Operations Manager
Andrew Hoerner has lived in East York all his life and has has defined his career as a Master Plumber and Gas 2 Technician. Outside of work Andrew's two great passions are spending time with his teenage triplets and cycling with the Riverdale riders biking club.
Tracey Hoerner
Tracey HoernerOwner and Manager
Tracey HoernerOwner and Manager
Tracey is a co-owner (with the Professor) of Hoerner Heating & Plumbing. The favourite part her job is speaking with all of her amazing clients and working with amazing people. She also really enjoys the creative end of the job being Marketing.
Robyn Stephenson
Robyn StephensonCustomer Representative
Robyn StephensonCustomer Representative
Robyn works part-time at Hoerner as a Customer Representative. She loves working with people and the amazing staff at Hoerner Heating & Plumbing.
Emma Hoerner
Emma HoernerCustomer Representative
Emma HoernerCustomer Representative
Emma works in the office part time and currently studying at McMaster. Emma loves playing soccer at university, spending time with her family and going for walks with her dogs.
Kim Newbigging
Kim NewbiggingDevelopment and Marketing
Kim NewbiggingDevelopment and Marketing
Kim has worked part time at Hoerner for 7 years, as a marketing analyst and customer representative. Kim attended Ryerson University and received a degree in Applied Geography and a Marketing Certificate.
Claire Guastavino
Claire GuastavinoTechnician
Claire GuastavinoTechnician
Claire is our first female Technician here at Hoerner. Graduating high school with honours. Claire went to the University of Toronto and pursued a double major in Diaspora and Trans-nationalism and Equity Studies.
Nick Escobedo
Nick Escobedo
Nick Escobedo
Nick Escobedo is new to Hoerner. He attended Stanford internationally for his Gas Fitters 2 Licence and HVAC. Enjoys going out for walks around the city for coffee and good food.
Nick Escobedo
Nick EscobedoTechnician
Nick EscobedoTechnician
Zahir is an extremely well rounded technician. He is very personable. He is thorough and patient and extremely customer service oriented. He loves his craft. Hoerner is so thrilled to have him as a member our team.
Stephen Oconnor
Stephen Oconnor
Stephen Oconnor
Stephen has 12 years experience in plumbing and hydronic heating. He is very great with customers and very patient. He has an amazing command of his craft. Stephen is a great asset to the Hoerner team.
Derek Speer
Derek Speer
Derek Speer
Recently moved from Calgary to Toronto and getting married in September. Derek has experience in Air Conditioning, HVAC and plumbing.
La Aung Nhkum
La Aung Nhkum
La Aung Nhkum
La obtained his Plumbing Techniques Certificate at George Brown. He has extensive experience in building maintenance including minor and major plumbing issues. La loves spending time with his family.
Mario Fatmir
Mario Fatmir
Mario Fatmir
Mario is a very hard working journeyman plumber. Mario loves plumbing and is very eager to assist in any way he can. Mario hobby is break dancing and spending time with his family.
James McCarthy
James McCarthy
James McCarthy
I grew up in Ottawa and was a Child and Youth worker for 10 years. I lived in Salt Spring Island for the last 5 years while attending plumbing school in Victoria. I like music, reading, playing guitar and slack line in Trinity Bellwoods Park.
Cole Lanteigne
Cole Lanteigne
Cole Lanteigne
Cole has completed construction techniques course at George Brown. Cole comes from a family with many generations in construction. He enjoys hockey, fishing and hanging out with friends.
Matt Steciw
Matt Steciw
Matt Steciw
Matt obtained his Mechanical Techniques Certificate at Durham College. He grew up helping his family in construction. Matt is a huge asset to the Hoerner team. Matt works on various plumbing and heating jobs.
Hunter
Hunter
Hunter
Hunter sometimes works in the office. Some clients may have met him or for that matter tripped over him. Once Hunter is asleep he is not very accommodating to move for any passer bye.

National Association Memberships

Service Warranty Policy

The Manufacturers have their own warranty on their equipment & fixtures. Hoerner Plumbing warrantees our repairs and replacements, the length of warranty varies depending on the type of repair or replacement.